Marriott Franchise Feels Unwelcoming

closeThis post was published 11 years 11 months 22 days ago. A number of changes have been made to the site since then, so please contact me if anything is broken or seems wrong.

Looks like Harrisburg isn’t any better than Philadelphia. At least, in some ways. Hotel rooms are still hard to find. After consulting our GPS and calling several hotels, we finally found a room at a Fairfield Inn. Arriving around 2130, we checked in and found out that the pool closed at 2200. Appeals to the good will of the staff fell on deaf ears. Nevertheless, my mom decided that she’d take whatever time she could get. We went down to the pool, only to find it already closing, more than five minutes before the 2200 deadline.

Before this revelation, I discovered another: The door to the pool had a sign, “Please towel off before returning to the hotel,” the first sign of its kind I’ve ever seen at any hotel. And Fairfield Inn, run by Marriott, is reasonably upscale.

Which brings us to another point. Despite being a mere $20 cheaper than our previous room at the Radisson in Philadelphia, the service and room quality rated half the price of the Radisson. In the room, a laminated card states, among other promises to guests is to “always make you feel welcome” and “always give you the service that will make you want to return.” Neither of these are fulfilled at the Harrisburg/Hershey location.

dgw

I am an avid technology and software user, in addition to being reasonably well-versed in CSS, JavaScript, HTML, PHP, Python, and (though it still scares me) Perl. Aside from my technological tendencies, I am also a theatre technician, sound designer, violinist, singer, and actor.

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