Chat Complete, but Solution Doesn’t Look Workable

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I completed my chat with Gateway Support about five minutes ago, coming away with an entire set of instructions. I’m supposed to insert the recovery CD and “Boot to Command Prompt”, using FDISK to reformat the hard drive. Problem is, the drive doesn’t appear to be accessible from the only Command Prompt I can find, the Recovery Console on the Windows setup disc. I’ll spend a little more time trying to get access to the drive, but if I can’t it’ll be back to Gateway…


I am an avid technology and software user, in addition to being reasonably well-versed in CSS, JavaScript, HTML, PHP, Python, and (though it still scares me) Perl. Aside from my technological tendencies, I am also a theatre technician, sound designer, violinist, singer, and actor.

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