Restart or Not Restart?

closeThis post was published 12 years 5 months 6 days ago. A number of changes have been made to the site since then, so please contact me if anything is broken or seems wrong.

Adobe has pulled a fast one with their latest Flash Player update. Just after restarting my computer, I received a notification about an update being available. The update prompt window says it “takes less than a minute over broadband” and that “no restart is required”. That’s wrong. While the program does not incessantly prompt to restart (like Windows Update does), or simply restart when you click “Finish” (like Norton AntiVirus’ updater often does), it pops up and says that “The new version will be available after you restart your computer.” Adobe needs to rethink their text here.

dgw

I am an avid technology and software user, in addition to being reasonably well-versed in CSS, JavaScript, HTML, PHP, Python, and (though it still scares me) Perl. Aside from my technological tendencies, I am also a theatre technician, sound designer, violinist, singer, and actor.

2 Comments:

  1. Hi,

    The Flash Player can’t update if it is in use, so that message is likely because you had something running that had the player loaded in memory and it couldn’t register the file. There are applications that link to, or use, the system installed player. Could be an IM client, open browser with Flash running, or something like that.

    But, I’ll take a look to see if the wording can be improved. We try to keep it simple as well as make all efforts to ensure users don’t get a “restart computer” message.

    best,
    Emmy Huang
    Product Manager, Flash Player

  2. I suppose I should have pointed out that this was just after a PC restart, before any Flash-using applications had a chance to load (unless Google Talk uses Flash). I’ve updated the post to reflect this.

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